Secure payment

Online Returns & Refunds

Just Build will refund a purchase for the exact amount paid less the following:

    Any delivery costs already incurred by Just Build;

    Any restocking fee for special orders.

    Refunds will only be processed in accordance with the refund and returns policy, and in the payment method that was used when the order was created, and into the account it was paid from e.g. credit card, EFT or credit the Trade Account.

    Just Build, in its sole discretion, reserves the right to refund a maximum of R10 000.00 (ten thousand rand) in cash , the balance must be paid via EFT.

    A refund can take up to 7 (seven) business days to reflect in your account, and EFT refunds are subject to verification of your banking details.

    If for any reason you would like to cancel an order, this may be done by contacting our Contact Centre on 0860 284 533.

    We reserve the right not to refund the delivery fee in respect of any late cancellations. If you cancel your payment for any reason or if your payment method should cease to be valid for whatever reason, you will nevertheless be bound to pay to the full purchase price, including all costs incurred by us relating to the recovery thereof.

    You may return a product, at your cost, to any Just Build store provided you have the original invoice/proof of purchase and have complied with the required terms and conditions set out by Just Build.


Please refer to the current T's&C’s on the back of the till slip to align.

While online shopping presents a world of great experiences, it has also given rise to new security risks. Builders is committed to helping you stay safe online and we’ve put together some points you should always keep in mind:

  • Make sure the URL is secure by checking if it starts with https://  - the “s” after “http” shows you that it's a secure site. Some browsers will also indicate a secure site by having a lock icon appear before the URL. If you’re unsure, try searching for the company and website online to see if there have been any complaints or reports of scams.  
  • Ensure you have an updated anti-virus programme installed, this will protect your device against any malicious sites and will alert you before allowing you to access such sites.
  • Be careful of phishing scams. Don’t click on links in suspicious mails or on suspicious sites – particularly when it requires you to enter any personal details. If you’re unsure of the source of mails or the site, be sure to verify this with the Customer Contact Centre instead.   
  • When signing-up for an account, choose a strong password that combines uppercase and lowercase letters, at least one digit and a special character such as, “!” “#” $” etc. Avoid birthdays and easy combinations such as, “1234” or “0000”
  • When using your credit card for online shopping, paying your Trade Account or topping up your Deposit Account, Builders, through PayU, will use 3D Secure as an additional security measure should your issuing bank support it. 
  • 3D Secure will authenticate your personal details and will authorise payment for online shopping. If your issuing bank supports 3D Secure but you have not activated it, you need to please contact your bank to activate it.