Orders will be delivered after the total payment has been made and received by us.
We will only deliver products into the republic of south Africa. Delivery charge will be applicable and will depend on the distance from the store.
We may make use of a third-party courier to deliver any products and, as such, the delivery process is not entirely within our control. While we use our best endeavours to ensure that a product is delivered within the lead time suggested on the website, such a lead time is an estimate only.
It is your responsibility to ensure that the personal information provided by you, including the delivery address, is correct. We will not be responsible for deliveries to an incorrect address.
We will deliver any ordered product to the designated delivery address provided that our delivery truck can reach your location safely (condition of the road, ability to manoeuvre,) at the off-loading point, full risk passes to you, and we are not responsible for storage, assembling, or installation of the product.
You the customer need to inform us about any product missing or damaged within 24 hours.
When collecting your order/s the must be collected in full. Partial collections will not be allowed.
It is your responsibility to ensure that your vehicle is fully equipped and has the capacity to accommodate the collection of your order.
We reserve the right to refuse loading any product/s on your vehicle at collection if we consider there to be a safety risk.
You need to collect your order within 30 calendar days from the date of the notification to you that your order is ready for collection. After that period, we reserve the right to charge monthly storage fees up to 10% of the value of the products ordered. If you have not collected your order within three months after receiving the first notification, we reserve the right to cancel your order and refund you with the purchase price less the applicable storage fees.